Birchbox is a disruptive e-commerce business on a mission to change the way consumable lifestyle products are purchased online. We combine a subscription service that delivers high-end samples directly to members, with an online shop and original editorial content. Our platform revolutionizes the way consumers discover products and delivers our brand partners a better way to access customers.
Launched in the fall of 2010 we have quickly grown to be the definitive leader in the field of subscription retail. We are one of the fastest growing start-ups in New York and have the backing of top tier VC firms including Accel Partners and First Round Capital. We’ve received praise in Marie Claire, Cosmopolitan, The Huffington Post, Fast Company and more. To keep up with this fast growth we are building a team of energized executors who want to be part of creating a truly new business model. We are results driven, creative and aim to delight our customers in every way possible!
Our subscriber base is growing and we are looking for an Operations Associate to maintain our high standards for customer service. Our Operations team goal is to provide an amazing experience to each and every customer during all of their interactions with Birchbox. Our Operations Associates are the heart of our business and have a major impact on the bottom line of our continued success.
**The Operations team works a minimum of one weekend day a month
BA/BS or 1-3 years of experience working in a retail or customer service focused environment
… are a go getter and eager to take on any customer’s challenge.
…are a strategic problem solver – you constantly have ideas for how to make a situation or service more efficient and successful
…are naturally organized
…love to have fun at work!
…think quickly on your toes to resolve issues as they arise
…love the feeling of having a happy customer and are willing to go above and beyond to make that happen
…are motivated by being part of a fast paced, start-up environment and have the mindset that no job is too small